A few weeks ago I allowed myself to be seduced by a telephone salesman to sign up for cheaper phone and broadband with TalkTalk. This is despite the fact I'd said I'd never use them after their intransigence over my husband's old phone account with them (more of that here).
Almost as soon as I'd hung up and rushed out the door on the school run I was thinking have I done the right thing? I decided to mull over it and talked about it with my dad - after all you have the right to cancel after any bit of sales over the phone. The more I thought about it the more I decided against it.
Several years ago the incompetence of their technical support team had contributed to my dad being hospitalised. Basically they kept telling him something was wrong in the house when it turned on someone at their end hadn't plugged something in! This was the final straw for my dad's stress levels hence the hospitalisation.
My dad also pointed out that I would lose my BT Vision service by switching. Pausing and recording TV have become an essential for my busy family. This was confirmed by @BTCare on Twitter. The final nail in the coffin was the leaving letter from BT which reminded me that I was still in contract and therefore liable for a disconnection fee.
